ParcelOffice vs. AST PRO
| Capability | ParcelOffice | AST PRO |
|---|---|---|
| Manual tracking UX | Inline order panel + bulk add + supplier access. | Order meta box only. |
| Auto-labels path | Native SmartFACT.ai rules to generate labels + tracking. | No automation path. |
| Partial shipments | Unlimited entries with separate emails per shipment. | Single tracking entry per order. |
| Status automation | Rules to advance statuses + send templated comms. | Manual status updates. |
| Carrier coverage | Pre-built UK carriers + custom formats. | Manual URLs per carrier. |
Migration is straightforward
- Install ParcelOffice alongside AST PRO (no conflict).
- Import settings — copy carrier names and customer email snippets.
- Test a single order in staging, then disable AST PRO when ready.
- Optional: turn on auto-labels for selected carriers.
Why teams switch
- Single roadmap: manual tracking plus automation in one place.
- Better comms: FAQ-rich emails and My Account widgets reduce support load.
- Data layer: built-in GA4 events for view, click, and FAQ interactions.
Frequently asked questions
Will ParcelOffice import my existing tracking data?
Yes. We can import past tracking entries so customers still see their history.
Can I keep AST PRO running as a backup?
You can keep it active while trialling ParcelOffice. Disable it once you are confident.
Does ParcelOffice cost more?
ParcelOffice starts free for manual tracking. Automation features scale with usage.
Is there training for my team?
Yes. We include quick-start guides, live onboarding, and supplier-friendly walkthroughs.
How fast can I switch?
Most stores move over in under an hour, especially if they already have tracking emails configured.
Ready for tracking today and automation tomorrow
ParcelOffice keeps manual workflows slick while giving you a roadmap to auto-labels, status automation, and more.