Per-shipment entries
Each partial shipment lives as its own entry with carrier, service, tracking link, and optional line-item notes.
- Manual or automated: mix manual paste-ins with automated labels.
- Staff notes: add a short note (e.g. “Shoes shipping later”) for clarity.
- Chronology: entries show newest first so support can reference the latest move.
Email cadence that makes sense
- Shipment 1 triggers the usual “Your order is on the way” email.
- Subsequent shipments send a shorter update referencing the outstanding items.
- All emails include links back to your tracking hub so customers can check progress anytime.
Clear order view for teams and customers
Staff view
Filter entries by carrier or user, re-open shipments, and resend emails without leaving the order.
Customer view
My Account presents each shipment with status tags (e.g. “Delivered”, “In transit”) sourced from carrier updates.
Frequently asked questions
How many shipments can I add?
As many as required. ParcelOffice keeps the list neat no matter how many entries you create.
Will customers get spammed?
No. We tailor follow-up emails so they highlight what changed, not the entire order history.
Can each shipment use a different carrier?
Yes. Each entry stores its own carrier, service, and link so you can mix Royal Mail, EVRi, DHL, etc.
Does this work with backorders?
Absolutely. Keep the order open, add tracking when items arrive, and ParcelOffice updates customers automatically.
Can support resend a specific shipment email?
Yes. Click “Resend” on the relevant entry and ParcelOffice sends the same email template again.
Partial shipments without guesswork
Whether stock arrives in waves or suppliers dispatch on your behalf, ParcelOffice keeps every shipment visible.