Supported UK carriers out of the box
Royal Mail
- Tracked 24/48, Special Delivery, International, and Large Letter formats.
- Barcode validation so a mistyped digit is caught before you click save.
- Links surface in order emails and the customer account timeline.
EVRi
- EVRi Business and ParcelShop references paste straight into the order.
- Automatic mapping to the EVRi tracking domain so emails never 404.
- Optional inline notes for ParcelShop drop-offs or locker collections.
Need more carriers? Add DPD, DHL, UPS, or custom couriers through the same manual tracking settings.
Clean link formatting every time
ParcelOffice keeps a live catalogue of Royal Mail and EVRi URL formats. Paste the raw number and we handle the rest:
- Royal Mail: automatically appends the correct path for barcodes or reference codes.
- EVRi: handles both 16-digit numbers and alphanumeric references with checksum validation.
- Fallback: if the number looks wrong, you get a helpful warning before saving.
Email and My Account previews
Tracking links appear in two places as soon as you press save:
- Shipment email — ParcelOffice injects the formatted link, service description, and carrier name into your existing “order completed” template.
- Customer account — the tracking table in My Account mirrors the exact info, so shoppers can self-serve.
Operational gains
- No extra Royal Mail Click & Drop or EVRi portal work after despatch.
- Clear audit trail showing who added which tracking reference.
- Easier supplier collaboration: they paste, you review, customers stay informed.
- Ready for automation later with auto-labels & auto-tracking.
Frequently asked questions
Do I need a separate Royal Mail plugin?
No. ParcelOffice handles the tracking link creation so you can keep your current Royal Mail workflow.
Will EVRi numbers validate before emails go out?
Yes. We run lightweight checks so typos get flagged and customers never receive a dead link.
Can I show both Royal Mail and EVRi on one order?
Absolutely. Each order can include multiple shipments, each with its own carrier, notes, and notifications.
Does the My Account widget require a theme change?
No. The widget inherits your theme typography and spacing, so it looks native without extra CSS.
Can I link to carrier help from the email?
Yes. Add a short sentence or link inside the ParcelOffice email snippet to point customers to Royal Mail or EVRi delivery guidance.
Royal Mail & EVRi tracking without extra plugins
Give customers the tracking link they expect, the moment you have it. ParcelOffice keeps the admin tidy and the messaging consistent.