Rules do the choosing. You do the shipping.

See the flow in four steps

ParcelOffice keeps the workflow simple: install, set rules, let the system decide, and keep customers informed.

Step 1 · Install the plugin

Install ParcelOffice from your WooCommerce manager. Your SmartFACT.ai account spins up automatically so you can start building rules straight away.

Step 2 · Define smart shipping logic

Drag-and-drop the logic you already follow: which carrier handles fragile goods, which promises require express, when to split orders, and so on.

Step 3 · Labels appear automatically

When an order is paid, ParcelOffice evaluates the facts, chooses the best carrier/service, and sends a compliant label to your Zebra, Rollo, Dymo, or PDF workflow.

Step 4 · Print and fulfil

Use the inline order panel or warehouse scan interface to move quickly through the queue while ParcelOffice updates tracking and customer comms.

1. Rules engine

Write plain-English logic - “If the parcel is under 2kg and UK mainland, send via Royal Mail Tracked 24; otherwise use DPD Classic” - and ParcelOffice translates it into deterministic decisions. Rules can consider:

• Product data: weight, dimensions, hazmat flags, temperature needs.
• Customer context: delivery promise, subscription tier, fraud score.
• Operational guardrails: warehouse, printer, carrier cut-off, weekend holds.

The output is a fully-defined shipment: carrier, service, packaging, insurance value, and paperwork requirements.

2. Operator flow

1. Pickers open an order (or scan it) and instantly see the recommended carrier/service with any notes (“Contains glass - mark Fragile”).
2. They hit Print; ParcelOffice sends the label to the configured thermal printer or delivers a PDF.
3. Tracking details and status updates are written back to WooCommerce on the spot.

No tab-hopping between portals, no manual rate comparisons, no second guessing.

3. Error-proofing

4. Bulk & speed

Need to clear 150 queued orders? Select them from the WooCommerce Orders list, choose ParcelOffice → Print labels, and let the inline wizard batch-print the lot. Keyboard shortcuts keep power users moving, and supervisors can review prints before releasing them to the floor.

5. Tracking & comms

Each label creation triggers consistent customer communications:

• WooCommerce status updates (Processing → Completed, or your own “Dispatched” state).
• Branded emails with carrier name, service, ETA, and helpful FAQ links.
• My Account timeline updates so customers - and support - can see every shipment.

Manual entries from suppliers or split shipments follow the same pattern, so nothing feels bolted on.

See it in action