Quick-add flow suppliers love
- Suppliers drop tracking refs into your shared sheet or portal.
- Your team (or the supplier via secure access) pastes the number into ParcelOffice.
- Customers immediately see the update plus any supplier notes.
Give suppliers a light-touch login so they can update their own orders without touching the rest of WooCommerce.
Carrier mapping without spreadsheets
- Map each supplier to their default carrier so the dropdown pre-selects for them.
- Store custom carrier URLs for niche couriers.
- Fallback to your support team if something looks off (invalid reference, missing carrier, etc.).
Configure all of this once inside the manual tracking settings panel.
Audit trail that keeps everyone honest
Internal view
Know exactly which supplier added which entry, including timestamp and IP.
Customer view
Customers only see the cleaned-up tracking info, never the back-and-forth.
Frequently asked questions
Can suppliers log in safely?
Yes. Give them limited access so they only see the orders you assign.
What if a supplier forgets the carrier?
ParcelOffice auto-selects their usual carrier. If they change it, we validate the tracking number before saving.
Can I approve entries before customers see them?
Absolutely. Route supplier additions into a moderation queue for your team.
How do I stop duplicate updates?
We detect if the same tracking number already exists and prevent duplicates.
Does this support EDI or CSV imports?
Yes. Bulk import supplier updates via CSV or API if they prefer automated feeds.
Normalise supplier tracking
ParcelOffice keeps every supplier, carrier, and email in sync without extra plugins.