Supported services
- UPS Standard / Saver / Express
- Return labels (forwarded to the customer automatically)
- DDP/DDU configurations
Requirements
- UPS REST credentials (Access Key, username, password).
- Account numbers per pickup location.
- Rules to define default packaging, insurance, and service selection.
Label types & paperwork
ParcelOffice outputs 4×6 labels and attaches CN22/CN23 forms when required. Return labels can be generated on demand and emailed automatically.
Tracking behaviour
UPS tracking numbers appear in WooCommerce the moment a label is created. Emails include the branded “Track parcel” button and My Account mirrors the same data for support visibility.
Known limits
- UPS needs HS codes for most exports; set defaults per rule or SKU to avoid rate failures.
- Saturday delivery availability depends on destination and must be enabled on your UPS contract.
Quick setup
- Connect UPS in ParcelOffice.
- Set your rules (when to use Saver vs Express, when to print a return).
- Test an outbound + return pair, then hand it to your fulfilment team.
Troubleshooting FAQ
Do I really need HS codes?
For exports, yes. ParcelOffice can store HS codes on products or inject them via rules.
Can ParcelOffice send return labels automatically?
Yes - generate a return label and ParcelOffice emails it to the customer with instructions.
How fast is tracking shared?
Immediately. UPS tracking URLs populate in WooCommerce and the customer’s My Account timeline as soon as the label exists.
UPS automation for WooCommerce
Install ParcelOffice, plug in your UPS account, and keep every label, return, and tracking update inside WooCommerce.